Choosing the right moving company can be hard work. Thousands of complaints about movers are lodged annually. The majority of complaints are over allegedly misplaced or damaged items. Charges for unworked hours, arriving late, and failing to honour estimates are also on the list of grievances. Moving day is stressful enough without having your stuff arrive broken or with a surprise bill. To avoid it, here is a guide on how to go about hiring a professional mover.
Tips for hiring a professional mover
First things first, do some informal research to see which moving companies do quality work. Ask family and friends to see if they have any recommendations or warnings about moving companies they’ve used in the past. If the companies you’re interested in offer references, call those references. Once you narrow down your choices, check with the regulatory authority about any moving companies you’re considering. If one of those companies has had several complaints filed against it, then that’s not the company you want to use.
Get several quotes
Get two or three quotes far ahead of time for your move. You might wish to meet with a relocation expert in person and have him or her visit your property. That way, the expert can examine your possessions and give you an accurate estimate of how much it will cost to transfer them. When you speak with the moving companies, ask whether their estimates are binding or nonbinding. Do not accept an estimate over the phone.
Verify credentials, safety records, and insurance
Verify that the moving company you select carries insurance. The last thing you want is to suddenly find yourself liable because one of their workers fell down your stairs. Ask to see their certificate and check the amounts of coverage they carry. All moving companies are required to assume liability for the value of the goods they transport. However, there are two different levels of liability. You need to be aware of the charges that apply and the amount of protection provided by each level.
Pay close attention to the contract
The mover will issue you a bill of lading, a legal contract between the customer and the mover. Be sure to read it carefully and make sure you understand the agreement before you sign it. Make sure that any contract you enter into covers rates and charges, the mover’s liability for your possessions, dates for pickup and delivery, and claims protection. Then, be sure to hang on to your copy of the bill of lading. If something goes wrong, you’ll want to have it handy to state your case.
Communicate your needs
If you need to have your belongings out of your old home by a specific date, have the moving company put in writing when they will arrive to pick up your belongings. Make sure they know what you expect and any deadlines they must meet. Clear communication regarding your expectations about safety precautions is essential. Also, talk to your mover about maintaining a safe social distance, wearing proper PPE and abiding by guidelines.